Privacy Policy

Last Updated: August 2, 2026

Welcome to Intimacy Wellness. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Payment Details (processed securely through our payment partners)
  • Order History

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies
  • Website Usage Data

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional offers (only if you have opted in)

3. Payment Security

We do not store your complete debit card, credit card, UPI, or banking information on our servers.

All payments are securely processed through trusted third-party payment gateways using industry-standard encryption technologies.

4. Discreet Packaging & Privacy

We understand that privacy matters.

Every order is shipped in plain, discreet, and unbranded packaging. There are no product names or descriptions displayed on the outside of the package.

Your order details remain confidential and are accessible only to authorized personnel involved in processing and delivering your purchase.

5. Cookies

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience
  • Provide personalized recommendations

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing Your Information

We never sell or rent your personal information.

Your information may only be shared with trusted service providers when necessary, including:

  • Payment processors
  • Shipping and courier partners
  • Technology and website service providers
  • Government authorities where legally required

All third-party partners are expected to maintain the confidentiality and security of your information.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send you:

  • New product launches
  • Exclusive offers
  • Discount campaigns
  • Educational content related to sexual wellness

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw marketing consent
  • Request a copy of your stored information
  • Object to certain processing activities

To exercise these rights, please contact us using the details below.

10. Age Restriction

Our products are intended only for adults who are 18 years of age or older, or the minimum legal age required in your jurisdiction.

We do not knowingly collect personal information from minors.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will always be published on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Intimacy Wellness

Email: support@thehouseofsextoys.com

Phone: +91 9924681500

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)