Terms And Condition

Last Updated: August 2, 2026

Welcome to Intimacy Wellness. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

  • You are 18 years of age or older, or the legal age required in your jurisdiction to purchase adult wellness products.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate and complete.

We reserve the right to refuse service or cancel orders if we believe these requirements are not met.

2. Products

We strive to display accurate product descriptions, images, and specifications. However:

  • Product colors may vary slightly due to screen settings.
  • Packaging and product design may change without prior notice.
  • We reserve the right to modify or discontinue products at any time.

3. Pricing

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Applicable taxes and shipping charges will be displayed during checkout.

4. Orders

After placing an order, you will receive an order confirmation via email or SMS.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors, stock availability, suspected fraud, or legal reasons.
  • Limit quantities purchased per customer.

If an order is cancelled after payment, the eligible refund will be processed to the original payment method.

5. Payments

We accept secure online payments through trusted payment partners.

By making a purchase, you confirm that:

  • You are authorized to use the selected payment method.
  • All payment information provided is accurate.

Orders will be processed only after successful payment verification.

6. Shipping & Delivery

We aim to dispatch orders as quickly as possible.

Please note:

  • Delivery timelines are estimates and may vary depending on your location and courier service.
  • We are not responsible for delays caused by courier partners, weather conditions, natural disasters, or other circumstances beyond our control.
  • Customers are responsible for providing accurate shipping information.

7. Discreet Packaging

To protect your privacy, all orders are shipped in plain, unbranded, and discreet packaging. No product details are displayed on the exterior of the package.

8. Returns & Refunds

Due to hygiene and safety reasons, intimate wellness products are generally non-returnable and non-refundable once delivered.

Refunds or replacements are available only if:

  • The wrong item is delivered.
  • The product arrives damaged.
  • The product is defective upon delivery.
  • The shipment is incomplete.

Please refer to our Refund & Return Policy for complete details.

9. User Responsibilities

You agree to:

  • Use the website only for lawful purposes.
  • Not misuse, hack, or interfere with website functionality.
  • Not submit false, misleading, or fraudulent information.
  • Respect all applicable laws while using our services.

10. Intellectual Property

All content on this website, including:

  • Logos
  • Brand names
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website design
  • Text

is the property of Intimacy Wellness or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by law, Intimacy Wellness shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business.
  • Delays caused by third-party services.
  • Misuse of products.
  • Allergic reactions or injuries resulting from improper use or failure to follow product instructions.

Customers are responsible for using products safely and according to the manufacturer's guidelines.

13. Product Use

Our products are intended for personal use only.

Customers should:

  • Read all instructions before use.
  • Use products responsibly.
  • Keep products away from children.
  • Stop using the product and consult a healthcare professional if irritation or discomfort occurs.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, policies, or practices of those external websites.

15. Account Security

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting unauthorized access to your account.
  • Notifying us immediately if you suspect unauthorized use.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in the city where Intimacy Wellness operates.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Intimacy Wellness

Email: support@thehouseofsextoys.com.

Phone: +91 9924681500

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Acceptance of Terms

By accessing or using the Intimacy Wellness website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Refund & Return Policy. If you do not agree with these Terms, please discontinue use of our website and services.